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Terms Conditions That Cover Your Account

These terms set out what you agree to when you open and use a 9a998 account — from deposits through bKash, Nagad, or Rocket to how we handle withdrawals and account access.

Account eligibilitybKash, Nagad, Rocket depositsWithdrawal conditionsAccount securityJurisdiction notice

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What These Terms Actually Cover

9a998 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on 9a998, you confirm that you meet the eligibility requirements for your region and that you accept these terms in full. We reserve the right to suspend or close accounts that breach these conditions — including accounts found to be operating in

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regions where access is not permitted under local law. Deposits made through bKash, Nagad, or Rocket are processed under the payment terms of those respective services as well as ours. Once a deposit is confirmed on your account wallet, it is subject to our withdrawal and
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wagering conditions. Withdrawals are processed back to the same wallet method used for the deposit where possible; if that is not available, our support team will confirm an alternative path. We may update these terms at any time. When we do, we will notify you via
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the contact method on your account. Continued use of the platform after an update means you accept the revised terms. If you disagree with any change, you should stop using the platform and contact support to close your account. These terms are governed by the laws
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of the jurisdiction applicable to your eligible region.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT

Questions About These Terms

If any part of these terms is unclear, or you need to raise a concern about your account or a transaction made via bKash, Nagad, or Rocket, our support team is available through the channels below. We aim to respond to account and terms queries as quickly as we can.

Live Chat Reach us directly through the chat icon in your account dashboard. This is the quickest path for account-specific terms questions.

Email Support Send detailed terms or transaction queries to our support address. Include your account ID and the relevant payment method — bKash, Nagad, or Rocket.

Help Centre Our help centre covers common terms questions around account eligibility, wallet conditions, and withdrawal rules. Check there first for a quick answer.

HOW WE OPERATE

How 9a998 Handles Your Account Data

We take account security and data handling seriously. Here is how we approach the key areas covered by these terms — from how long we keep your data to how you can request changes.

Data Retention

We keep account and transaction records for as long as required under applicable regulations for your eligible region. You can request a summary of your data via our support email at any time.

Account Security

Your account is protected with password authentication and OTP verification on login. If you notice unusual activity, contact live chat immediately so we can review and secure your account.

Cookies and Tracking

We use cookies to keep your session active across mobile and desktop. You can manage cookie preferences in your browser settings; disabling them may affect how the lobby loads on your device.

Requesting Changes

To update your registered details or request account closure, contact support via email with your account ID. Wallet changes — such as switching from bKash to Nagad — require identity verification before they take effect.

Common Terms Questions Answered

These are the questions we hear most often about how our terms apply to accounts, payments, and eligibility. If yours is not here, live chat or email support can help.

Account eligibility depends on your local law and the regions we currently support. It is your responsibility to confirm that accessing the platform is permitted where you are before opening an account.

Yes. Any deposit made via bKash, Nagad, or Rocket is subject to both the payment provider's own terms and our platform terms. Both sets of conditions apply once a transaction is initiated.

We can update terms at any time, but we will notify you through your registered contact method. Continuing to use your account after that notification means you accept the updated terms.

Email our support team with your account ID and a clear request for your data. We will respond with the relevant records in line with the retention rules that apply to your eligible region.

We may suspend or permanently close accounts that breach our terms. If a closure affects a pending withdrawal, our support team will work through the resolution process with you directly.

Contact support via email or live chat with your account ID and a closure request. Any verified pending balance will be returned to your registered bKash, Nagad, or Rocket wallet after identity checks are complete.

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